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On the 23rd of October, I have experienced an issue that has been then since reported to support under incident 7490751 but I feel the issue has not been checked seriously or professionally. While playing with BC Game tokens game Book of ra delux buy bonus, I won the bonus game. During the bonus game, game glitched and showed black screen, I reloaded the page and the game continued on normally at the same place it stopped. Once the bonus game has been completed, the won amount was credited but deducted immediately. As you can see in the last win amount in the upper ribbon it shows the amount won but it does not show it in balance. I have tried to contact live support but they were not helpful at all to say it mildly... They did not want to open the incident, they were just asking for bet_id and would not even hear my explanation of the issue once they saw that bet_id did not show the won amount. I tried to get different agents but ended with the same answers: the system shows the correct amount and I have not won. Since I felt I was going anywhere with the support I turned to my VIP host and explained the issue in detail, providing the same screenshot, bet_id, and game_id that I gave to support, after chatting for some time, giving the same info and the same explanations I did get an incident number 7490751 . We had a few more days going in a circle, host asking me for the same info over and over that I provided (bet_id, transactions screenshots, game_id). Then, providing the same info over and over again where it got to the point I thought I was talking to either the bot, multiple persons or just getting delayed until I just stopped asking for resolution. After a few more days, I was finally informed the same as at the begging that the system shows correctly.... Since I felt it was inadequately handled I have tried to reproduce the issue again and record it. Which I did manage to do, which you can see in the video ( https://www.youtube.com/watch?v=ta9yx9SWbos ) below: <iframe width="560" height="315" src="https://www.youtube.com/embed/ta9yx9SWbos?si=2WwY07yhWr8lsvmF" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe> Full of hope that I can finally get it sorted out I have provided again all the info plus a link to the video, steps to reproduce, etc. Just to get the response that the transaction shows I have lost and that amount was correct ....... I am posting here hoping someone with proper understanding can escalate this to dev team or game provided to confirm that it is indeed but and get some help to get refunded. Value in BC Game tokens is now almost 4,000 USDT worth and I think it is not fair that I can't get any progress or proper support.

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Thank you so much for your enthusiasm and your thoughtful feedback! We completely agree that listening to our community is essential for BC's growth and success. Your points about the importance of clear communication around $BC’s purpose and value are spot-on. We're actively gathering input to fine-tune our approach and ensure that the BC experience truly reflects what our players want. We’re committed to making BC the best platform out there, not only by bringing innovative changes but also by staying closely connected to our community. Your insights are invaluable, and we’d love to hear more from you and other customers about what works well and where we can improve. Let’s keep building BC together! Viva la BC!

This is a big opportunity for BC to be the best online casino on the planet! I will be giving $BC a shot! There have been a lot of changes lately and change can be a blessing. It's a little unnerving to me that BC has a "tokenomics graph" that has a precise breakdown of how profits will be spent, but when it comes to the "why $BC" it gets vague very quickly. I personally believe that this would be a great opportunity to speak to some of your real customers and see what they like, what they believe has been working, and what they believe doesn't work. If you really listen to your customers and you pay attention to their BC experience (from start to finish.) I know that BC will be able to not only keep the deposits coming in, but makes us feel like we have stock in making sure that BC does succeed! Viva la B.C. ! Michael S. Aka - ShawtbusShawty I

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Thank you for your message and for respecting the importance of crediting original work. We understand that your intentions were constructive, and we truly value that. However, due to recent security concerns and user account compromises linked to external scripts, we’ve put in place a strict policy disallowing links to any externally hosted scripts on our platform and forums. This decision isn’t a reflection of your intentions but a necessary safeguard for our community. We appreciate your understanding and apologize for any inconvenience, as these measures are solely to protect our users.

I received a warning and a removal of a post for crediting the original author of a script I converted from LUA to JS. I simply would like to credit the original authors of a script and I don't think referencing a github LUA file is going to create competition for BC.Game. For example, what if my external link to github was the script posted as a gist so that I can add more wording to the original topic? Either way, it seems like an odd decision to ban ALL external links.

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